Privacy Policy
Last Updated: June 10, 2025
At SDS Xpress Rent a Car, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sdsxpressrentacar.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make and the products and features you use. The personal information we collect may include the following:
- Identity Data: Name, date of birth, gender, nationality, passport or ID details.
- Contact Data: Email address, phone number, physical address in Oman (or elsewhere), billing address.
- Financial Data: Payment card details (processed securely via third-party payment gateways), bank account information (for refunds or specific services).
- Driving Data: Driving license details, driving history (where required for insurance).
- Transaction Data: Details about products/services you have purchased from us.
- Vehicle Usage Data: Information related to your rental (e.g., mileage, fuel level, GPS data for safety/tracking purposes as per rental agreement).
- Usage Data: Information about how you use our website, products, and services (e.g., IP address, browser type, operating system, pages visited, time spent on pages).
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Collect Information
We collect information through various methods:
- Direct Interactions: You provide data when you fill out forms, register for an account, make a booking, subscribe to our services, or communicate with us via phone, email, or chat.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Usage Data and Cookie Data (see Section 6).
- Third Parties: We may receive personal data about you from third parties such as analytics providers, advertising networks, and payment service providers.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Facilitate Account Creation and Logon Process: To enable you to create and manage an account.
- To Provide and Manage Our Services: To process your car rental bookings, provide airport transfers, guided tours, and other requested services in Muscat, Salalah, and across Oman.
- To Send You Administrative Information: Regarding your account, booking confirmations, service changes, and policy updates.
- To Fulfill and Manage Your Orders: To process your payments and deliver the services you’ve requested.
- To Improve Our Website and Services: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, products, marketing, and your experience.
- For Marketing and Promotional Communications: To send you information about new products, services, and offers (with your consent where required).
- To Request Feedback: To contact you about your experience with our services.
- To Protect Our Site: As part of our efforts to keep our Site safe and secure (e.g., for fraud monitoring and prevention).
- To Enforce Our Terms, Conditions, and Policies: For business purposes, to comply with legal and regulatory requirements.
- For Legal and Regulatory Compliance: To respond to legal requests and prevent harm.
How We Share Your Information
We may share your information in the following situations:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, security, and fulfilling requests like providing NOC for Dubai travel).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- To Protect Rights and Safety: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Cookies and Other Tracking Technologies
- We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Your Data Protection Rights
Depending on the laws of your country of residence (e.g., Oman), you may have the right to:
- Request Access: Request access to your personal data.
- Request Correction: Request correction of the personal data that we hold about you.
- Request Erasure: Request erasure of your personal data.
- Object to Processing: Object to processing of your personal data.
- Request Data Portability: Request the transfer of your personal data to you or to a third party.
- Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise these rights, please contact us using the details provided below.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Children's Privacy
Our services are not intended for children under the age of [e.g., 18 or 21, based on Oman’s driving age/legal age for contracts]. We do not knowingly collect personally identifiable information from anyone under that age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.